Refund policy

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle takes the payment, handles sales tax and VAT, sends your receipt and issues refunds. Your card or bank statement shows a charge from Paddle.

If you are not happy with Pro, ask for a refund within 14 days of a payment and we will refund that payment in full. You do not need to give a reason.

• It applies to your first payment and to every renewal.
• It applies to monthly, quarterly (Season) and yearly plans.
• The 14 days start on the date shown on your Paddle receipt.

When we refund a payment, we also cancel the subscription. Pro ends straight away and your account moves to Free. You keep all your trackers, items, notes and files. You just can't add past the Free limits.

Payments older than 14 days are not refunded, including part of a quarterly or yearly period you have not used.

You can cancel at any time in Settings, under Plan. After you cancel, you are not charged again. Pro stays on until the end of the period you paid for, then your account moves to Free.

If you were charged twice, charged after cancelling, or charged because of a fault on our side, tell us and we will refund it in full, whenever you notice.

If we close TrajectIt or withdraw Pro before the end of a period you have paid for, we refund the unused part of that period.

• Email [email protected] from the address on your account. Include the order number from your Paddle receipt if you have it.
• Or contact Paddle directly through the link in your receipt email, or at paddle.net.

Paddle returns the money to the payment method you used. Most banks show it within 5 to 10 working days.

We may refuse a refund where there is clear evidence of fraud or repeated abuse of this policy.

You can buy Pro from anywhere, and the consumer law where you live may give you rights on top of this policy. This policy does not limit those rights.

For example, consumers in the UK and the EU have a legal right to cancel within 14 days of buying. This policy gives you at least that, on every payment, wherever you live.

We may update this policy. We will change the date above. A change never applies to a payment made before it.

Questions about refunds: [email protected].